Call Center Lead
Company: VirtualVocations
Location: Colorado Springs
Posted on: October 30, 2024
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Job Description:
A company is looking for a Call Center Lead to provide guidance
and support to lower-level Call Center Assistants.
Key Responsibilities
Respond to routine and non-routine telephone inquiries about the
company and its services
Use a computer system to track calls and enter information
regarding the nature of the call
Train lower-level Call Center Assistants and assist in developing
procedures
Required Qualifications
High school diploma or equivalent
Typically 3+ years of relevant work experience
Thorough knowledge of established procedures and reference
documents
Demonstrated keyboard and basic data entry skills
Keywords: VirtualVocations, Centennial , Call Center Lead, Other , Colorado Springs, Colorado
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