Digital Customer Success Program Manager

Company: VirtualVocations
Location: Boulder
Posted on: November 19, 2024

Job Description:

A company is looking for a Program Manager, Digital Customer Success - Renewal & Expansion.

Key Responsibilities

Design and manage digital lifecycle programs focused on renewal and expansion for B2B customers
Own the digital renewal and expansion strategy, including email engagements and customer events
Analyze data on program performance and report results to leadership

Required Qualifications

Demonstrated experience in Customer Success or digital lifecycle event coordination
Proven experience in building customer journeys and launching email and nurture programs
Familiarity with customer success tools including Gainsight and Salesforce
Experience in a collaborative team environment across various time zones
Knowledge of Business Intelligence tools, preferably Power BI

Keywords: VirtualVocations, Centennial , Digital Customer Success Program Manager, Executive , Boulder, Colorado

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