Contact Center Account Manager

Company: VirtualVocations
Location: Arvada
Posted on: November 19, 2024

Job Description:

A company is looking for a Contact Center Account Manager to lead the implementation of services and ensure client satisfaction.

Key Responsibilities

Ensure the success of services provided to internal teams and clients
Negotiate between multiple teams to deliver agreed-upon services
Identify and escalate issues related to program performance and develop strategies for improvement

Required Qualifications

5-8 years of relevant industry experience
Bachelor's degree preferred or relevant industry certifications
Experience with Salesforce preferred
Ability to apply project management fundamentals
Thorough understanding of program designs, workflows, and strategies

Keywords: VirtualVocations, Centennial , Contact Center Account Manager, Executive , Arvada, Colorado

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